How Shippers Can Relieve Consumers’ Delivery Anxiety

Many e-commerce companies report that consumers will call customer service while they are shopping to ask when they might receive an order if they were to place it. So, not providing date-certain delivery information is not only hurting sales, but it also costs you an average of $5 every time your customer service agent needs to get involved.

Providing date-certain delivery has been difficult to do until now. Deterministic approaches can take 9 months or more to implement, require dozens of engineers, and additional consultants at a high cost. These approaches attempt to understand exactly where items are in stock, where they would be shipping from as well as warehouse picking and packing times, and carrier cutoffs.

Stop being vague with delivery dates and commit to your customers. They will then, in turn, commit to you.